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Other ways to reach us
Email Support
For any question or issue — we reply within 24 hours.
[email protected]
Schools & Business
Partnerships, schools, and district pricing.
[email protected]
Quick Answers
Many questions are answered in the FAQ just below — and in the app's Help section.
Quick Answers
How do I reset my password?
On the login screen, tap "Forgot Password," enter your email, and follow the reset link we send to your inbox.
How do I cancel my subscription?
You can cancel anytime. Subscriptions purchased through the App Store or Google Play are cancelled in your device's account settings; web subscriptions in your account settings. Your access continues until the end of your billing period. See our Terms of Service for details.
Can I get a refund?
Refunds for purchases made through the App Store or Google Play follow those stores' refund policies. For purchases made directly on our website, email [email protected] and we'll help.
The app isn't working — what should I do?
Try these steps: (1) restart the app, (2) check your internet connection, (3) update to the latest version. Still stuck? Email [email protected] and we'll sort it out.
Do you offer school or district pricing?
Yes! We have special pricing for schools and districts. Contact [email protected] for a custom quote.
Is my child's data safe?
Absolutely. We're COPPA-compliant and never sell or share personal data. Read our Privacy Policy and COPPA Compliance for the full picture.